Refund policy

Refund & Return Policy

Each Kept Piece is made to order from the handwriting, note, signature, or drawing you provide. Because every piece is custom and created specifically for you, all personalized orders are final sale and cannot be returned or exchanged for change of mind.

Please review your uploaded image, thread color, and order details carefully before placing your order.

Changes or cancellations

If you notice a mistake after ordering, please contact me at thekeptarchives@gmail.com as soon as possible. If work has not yet begun on your piece, I’ll do my best to make the change. Once your order has entered production, changes or cancellations may no longer be possible.

Damages, defects, or order errors

Please inspect your order when it arrives. If your piece is damaged, defective, you receive the wrong item, or there is an error on my end, please contact me at thekeptarchives@gmail.com within 7 days of delivery and include your order number and photos of the issue.

I’ll review the situation and work with you to make it right.

A note about handmade variation

Your handwriting is recreated in thread, and thread will never behave exactly like pen on paper. Small variations in line, spacing, stitch placement, or texture are part of the handmade process and are not considered defects. The goal is to preserve the character and feeling of the original piece, not create a pixel-perfect reproduction.

Lost or damaged packages

If your package arrives damaged, please keep the packaging and contact me as soon as possible with photos.

If tracking shows your package as delivered but you cannot locate it, please first check with your household, neighbors, and local carrier. If you still need help, contact me and I’ll do my best to assist.

Refunds

If a refund is approved because of damage, defect, an incorrect item, or an error on my end, it will be issued to your original payment method. Processing times may vary depending on your bank or credit card provider.

You can contact me anytime with questions at thekeptarchives@gmail.com.